FREQUENTLY ASKED QUESTIONS

 

Sourcing and manufacturing

Where is Luteca furniture made?

Where does Luteca source its materials?

 

How to maintain the furniture?

Leather

Wood

Glass

Stainless steel

Brass

 

Warranty

What is the Luteca’s warranty policy?

What is the withdrawal period of an order?

How does Luteca deal with product return?

 

Orders

How to purchase Luteca’s products?

Is it possible to order samples?

Is it possible to order a Luteca catalogue?

How to make an appointment at a showroom?

Does Luteca delivers internationally?

What is the lead-time?

Are the Luteca’s products customizable?

What are Luteca’s payment policies?

 

 

SOURCING AND MANUFACTURING

 

Where is Luteca furniture made?

Our furniture is produced by talented Mexican artisans in Mexico City.

 

Where does Luteca source its materials?

The materials used in our collection are sourced from Mexico except the high quality ELMO leather which is from Sweden.

 

 

 

HOW TO MAINTAIN THE FURNITURE?

 

 

Leather

The leather that we use for our furniture is from ELMO, a company based in Sweden. They produce leather with incredible quality that has protective coats. We recommend cleaning once a month with a special lotion for leather and protective lotion 3 to 4 times a year. For this process, please use a clean cloth and spread the circular movements. Be careful of not applying the products directly on the leather, but to use the cloth. Moreover, to avoid premature deterioration, cracks and discoloration, do not place leather near high heat source such as radiators or expose to direct sunlight.

 

Wood

The wood that we use for our furniture is locally sourced from Mexico. The highest quality of wood has been selected for the production of our furniture. If the wood is stained by a liquid (oil, wine etc.), please use immediately soft cloth, and apply flour to absorb the stain. For daily cleaning, please use a barely damp microfiber sponge. We also advise to use mineral spirits occasionally with confident circular strokes. Then, please use butcher’s wax or bee’s wax no more than once or twice a year. Be careful of not applying the products directly on the wood, but to use the cloth. Moreover, to avoid premature deterioration, do not place leather near high heat source such as radiators or expose to direct sunlight.

 

Glass

The glass that we use for our furniture is locally sourced from Mexico. For daily cleaning, we advise you to use a mild glass cleaning products or white vinegar or lemon juice diluted in water with light circular movements. Please do not scrub.

 

Stainless steel

The stainless steel that we use for our furniture is locally sourced from Mexico. For maintenance, please apply lemon juice diluted in water, hot or sparkling water or talc. Please use microfiber cloth in circular movements.

 

Brass

The brass that we use for our furniture is locally sourced from Mexico. All brass tends to oxidize when expose to air creating a patina. If you wish to maintain the original aspect, we advise you to use soap and water and rinse the dust and dirt off and then apply a brass polish. Please do not apply the product directly on the surface. However, the patina is also a beautiful finish.

 

 

WARRANTY

 

What is the Luteca’s warranty policy?

A two-year warranty is provided against manufacturing defects – Please see “Terms and Conditions”. The warranty does not cover the damages due to natural deterioration. However, please feel free to contact us, we can advise you a professional best suited for your request.

 

What is the withdrawal period of an order?

All orders are definitive.

 

 

How does Luteca deal with product return?

In case of return, you will need to contact us to file your claim. We will need photography and the original purchase invoice.

 

 

ORDERS

 

How to purchase Luteca’s products?

Luteca’s products are sold in showrooms throughout the country as well as at our headquarter.

Where to buy – Showrooms

Where to buy – Headquarter

 

Is it possible to order samples?

We offer sample boxes on sale.

 

Is it possible to order a Luteca catalogue?

Catalogue is available for purchase. Please contact us to order.

 

How to make an appointment at a showroom?

Please see showroom section.

Please feel free to contact Luteca headquarter to make an appointment.

 

Does Luteca delivers internationally?

Yes.

 

What is the lead-time?

Our lead time is about 12-14 weeks.

 

Are the Luteca’s products customizable?

All Luteca’s products are customizable. Please see Download.

 

What are Luteca’s payment policies?

Does Luteca offer payment by instalments?

What are the means of payment?